Tech Support During School Closure

Mr. Shum can provide tech at school.
9-3 at the Fair Park Ave Entrance.

LAUSD Tech Support
You can visit the website and live chat or call them.​
(213) 443-1300
​
LAUSD issued iPad Troubleshooting
  1. Check that the VPN Global Connect is working. See the instructions on this page for VPN.
  2. Go to settings to determine if your iPad needs to update. If so, update it first.
  3. Check to see that you have the LAUSDSchoology app installed, the Schoology app, and the Zoom app. 
  4. If you are missing any of these, install them.
  5. Go to the App Catalog, find the apps and install them (it takes a while).
  6. Try to log on to log on to Schoology with the LAUSDSchoology app first. Try the QR. If that doesn't work, make sure your iPad has the camera enabled. It could be the front or the back camera. Check both. See instructions below.
  7. No luck? Try to log in with email/password.
  8. If that app doesn't work. Try the white with blue Schoology app (big blue S). Enter Los Angeles Unified in the search box first, then scan QR. If QR doesn't work, then try to log in with QR or email.
  9. If neither app works, go to Safari and use the browser. Go to lms.lausd.net, scan QR or log in with email/password.
  10. No luck on Schoology? Try the Zoom app on the iPad. Use your LAUSD email and password. Your teacher will mark you present.

QR Reader Troubleshooting

Picture
​
 Picture

Zoom and Schoology Troubleshooting